De dienstverlening aan burgers is in de grootste Nederlandse gemeenten matig. Het slechtste kwamen Haarlem en Vlissingen naar voren uit een onderzoek dat consumentenprogramma Kassa liet uitvoeren door bureau Store Support. Lees verder….
het onderzoek kunt u hier nalezen.
Businesspreneur Serviceprof is a service innovation consultancy company, specialized in public services. Businesspreneur helps you understand changing customer needs and desires. We use (new) customer insights to innovate the service offerings, create product-services that are aligned with their customers’ needs and desires.
Businesspreneur developed the service personality approach, a pragmatic method tot create a excellent, dynamic service culture in the moments of truth between service employee and customers.
Do you know the next generation service concept for your customers?
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